AzzpPartners is committed to for full satisfaction with all product sales, including physical fulfillment supplies, packaged business materials, and operational resources purchased through our online store. This Refund and Return Policy outlines the procedures, timelines, and criteria applicable to product purchases. Please examine these guidelines prior to completing your order.
We stand behind the quality of the items, packaging materials, and operational products offered directly through our online store. Customers are entitled to request a return or full refund within a return window 14 days from delivery. Return requests initiated after this 14-day period cannot be accepted for refund or store credit.
To qualify for a return and refund, physical merchandise must be completely unused, undamaged, and retained in its original packaging. All labels, inserts, and hardware must remain attached and intact in the same state as received. You must also supply valid proof of purchase such as an official AzzpPartners digital invoice or order confirmation receipt.
Certain purchases are non-refundable, including custom-printed branded packaging, made-to-order shipping supplies, and downloadable digital software tools or business templates. Items marked as final sale or discounted closeout inventory are also strictly ineligible for return. Shipping charges incurred during the initial order fulfillment are non-refundable unless the return stems directly from our operational error.
To begin the return process, please submit a written request to our customer support team including your order number and the reason for return. Once your request is verified, our team will issue a Return Merchandise Authorization (RMA) along with step-by-step return shipping instructions. Please do not dispatch items back to our warehouse facility without first obtaining this required authorization.
Upon arrival at our receiving depot, your returned merchandise is inspected by warehouse staff within 2 to 4 business days. Following successful inspection, your refund will be processed and credited back to your original payment method within 5-10 business days. We will notify you by email as soon as the credit transaction has been issued by our billing department.
If an item arrives damaged, flawed, or physically defective from the carrier, we will promptly arrange a direct replacement at no additional expense. Please notify our support desk within 48 hours of package delivery with photographic evidence showing the shipping label and damaged product. Once verified, our fulfillment unit will dispatch a replacement item without requiring extended waiting intervals.
If you have questions regarding an existing refund request or wish to dispute a return evaluation, please reach out to our client care team directly. We focus on providing fair, prompt, and transparent solutions for all e-commerce retailers using our store. Our representatives will work closely with your business to resolve discrepancies quickly and amicably.
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